Frequently Asked Questions

The process is built around your time: 1. Book a consultation: pick a design from our collections and tap "Start Custom Tailoring Order", or call us to book. 2. A visit to your office or home: our designer brings the lookbook and fabric swatches, gives style advice and takes precise measurements. 3. Design approval: the chosen design, fabric and colour are recorded on your order and you approve them on the order page. 4. Two fittings: a first fitting and a final fit, by appointment. 5. Delivery: once fully settled, the garment is delivered in our signature packaging. You can follow every step under "My Orders".

It depends on the design and any changes you ask for, and is agreed when you order. Once set, the estimated delivery date appears on your order page, and if it changes (for example because a fitting is rescheduled) we let you know by SMS.

During your consultation you choose the cloth, weave and colour from our luxury swatch book. For custom models on the site you can also pick the overall colour, and if you wish a colour for each piece (jacket, trousers, waistcoat), from that model's options. The chosen colour code is recorded on your order.

Yes. A special request is designed for you while keeping the brand's classic, formal identity. Changes are free until you give final approval. If the design, fabric or colour changes after approval, you approve the new version again on your order page. Any change after final approval and cutting needs the designer's agreement and covers the extra cost of fabric and work.

Every custom order page has a "Chat with the Tailor" section where you can ask questions, add notes and send photos. Replies appear on the same page.

When you place a bespoke order you accept its terms: model changes after cutting need the designer's agreement and an extra charge, attending fittings on time matters and a late fitting moves the delivery date, delivery follows full settlement, and your measurements stay confidential. Your agreement is recorded the moment you accept it; if the order's amounts or terms change later (pricing, an extra charge or a design change, for example), a new version is recorded with its date and reason and the earlier versions stay as they were. Where this option is enabled, every version can be downloaded as a PDF from the order page.

The best way is an in-person measurement by our designer at your office or home. If you measure yourself, each group of measurements in "Measurement Profiles" has a picture or video guide: use a soft tape over thin clothing, ideally with someone helping, and enter each value in centimetres.

We come to your office or home to take your measurements. If a visit to your city is not possible when you order, you can enter your measurements yourself or call us to arrange something.

Yes. Measurements are reviewed and approved before tailoring starts, and we contact you if any value looks unusual.

You can edit the profile until the order moves into tailoring; after that it is locked so the sizes stay consistent. If you spot a mistake, tell us right away through "Chat with the Tailor".

Yes. You can create several profiles, for yourself or family members, and pick one when ordering.

Every bespoke garment has two fittings: a first fitting to check shape and size, and a final fit for the last adjustments. We propose the time and place of each fitting and text you; you confirm it or ask for a change on your order page, and you get an SMS reminder the day before. An extra fitting is added if needed. A late fitting moves the delivery date.

Yes. Your measurements and personal details are used only to make your garments and remain confidential.

Ready-to-wear pieces come in set sizes and ship after payment. A bespoke piece is the same design made to your measurements, in your chosen fabric and colour, with two fittings. The product list shows them in two separate tabs.

Choose your size on the product page from the sizes available for each colour; the "Size guide" link next to the size choice shows the body-measurement tables (numeric and letter sizes) and how to measure. If you fall into two sizes, use your bust size for jackets and your hip size for trousers and skirts; if you are between sizes, choose the larger one. If you are unsure, contact us before buying. For a perfect fit, consider bespoke.

Sign in and tap "Notify me when available" on the product page; we will text and email you when it is back.

Adding to the cart does not reserve an item. Once you place the order it is reserved for 30 minutes while you pay; if payment is not completed in that time the reservation is released and the order is cancelled. If you pay by bank transfer and send the receipt within that time, the item stays reserved until the receipt is checked.

A bespoke price depends on the fabric, details and your choices, so it is quoted after you submit a request. No payment is needed until then; we notify you once priced and the decision is yours.

In three stages: 1. a deposit for the fabric and design; 2. a second payment after the first fitting; 3. the final balance before delivery. Each amount appears on your order page, and at any stage you can pay the whole remaining balance at once. The garment is handed over once fully settled.

• Bank transfer: pay into the account shown on your order page (if no account number is shown there, contact us for it) and upload the receipt, tracking number and date there; we text you the result once the receipt is checked. • In person (bespoke orders): during your measurement visit or at our office.

Enter the discount code in your cart and turn your loyalty points into a discount there too. If the order is cancelled, the discount code is released, the points you used come back and the points earned from that order are taken back.

Each order's invoice can be viewed and downloaded as a PDF from that order's page under "My Orders".

By post anywhere in Iran or abroad, by courier, or in person. For an address outside Iran you can choose post or in-person pick-up (arranged with you by phone); the courier serves addresses in Iran only. You choose the method for ready-to-wear at checkout, and for a bespoke garment on your order page.

Pick-up in person is free. Postage and courier fees depend on the destination and the parcel, and depending on the method they are paid in one of these ways: • worked out when you order and paid with the order; • cash on delivery: you pay the post office or courier directly when the parcel arrives; • only where the chosen method works this way: set when the parcel ships and added to your order page, and you pay it there after dispatch; we text you, remind you a few times if it stays unpaid, and after that it stays recorded as a debt on the order. How each method's fee is paid is shown before you place the order.

After the final fit and settlement, your garment is prepared in our signature packaging. You choose the delivery method (post, courier or pick-up) and address on your order page.

When your parcel arrives, confirm it with "Confirm Delivery" on the order page. If you don't confirm a ready-to-wear parcel sent by post, it is confirmed automatically 7 days after the carrier reports it delivered.

Yes. When adding your address, choose "Outside Iran" and enter the country and city. An order to an address abroad goes by post or, if you prefer, is handed over in person, arranged with you by phone (the courier is not available abroad). The postage depends on the destination and is added to your order page when the parcel ships; we text you and you pay it there. Delivery time also depends on the destination country.

Request a return from your order page within 7 days of delivery. Items must be unworn, with tags and in their original packaging. Return postage is yours unless the item is faulty or was sent in error, in which case it is refunded too. Once we receive and check the item, your money is refunded.

If there is a tailoring fault, or the garment does not match the approved design or measurements, use "Ask for a fix or a remake" on your order page within 14 days of delivery and we will correct or remake it free of charge. After that you can still ask for an alteration; its cost is quoted to you before the work starts.

Request a cancellation from the order page. • Ready-to-wear: before dispatch, once approved, the order is cancelled with a full refund. • Bespoke: before final design approval and before fabric preparation, your payment is refunded in full; from design approval or fabric preparation (whichever comes first) until cutting, everything except the deposit (fabric and design) is refunded; once the fabric is cut, cancellation is not refundable.

Within 7 working days of approval, to the IBAN (Sheba) you enter in your cancellation or return request. The money goes to an account in your own name; if you want it paid into someone else's account, choose "Another person's account" and enter the holder's name and the reason. If a refund is due without a request from you, your order page asks you to enter your IBAN.

Sign in to use the cart and place orders. You can sign in with an SMS code or a password, and registering takes seconds. Your "Wishlist" works without signing in.

You earn points for signing up, for purchases and for referring friends, and can turn them into a discount in your cart. Your points balance and referral code are on the "Loyalty" page of your account.

Your referral code and link are on the "Loyalty" page of your account. When a friend signs up with your code or link, you receive bonus points.

Use "Start Custom Tailoring Order" on any bespoke model page, or call +98 21 4680 3612, +98 21 4680 5658, +98 936 039 6299 or +98 990 781 1281. You can also message us on WhatsApp at +98 936 039 6299, or on Telegram, Bale, Soroush and Eitaa at @elmirarahmati. For an office visit, the designer arranges a time and brings the lookbook and swatches.

Every Elmira Rahmati bespoke garment has a digital certificate with a QR code showing its details and authenticity. It is issued at final preparation and stays available through its link permanently; you can also download and print a high-quality PDF from the order page under "My Orders".

Dry-clean only when needed and let it rest between wears. Hang the jacket on a broad wooden hanger and brush it with a soft brush after each wear. Gentle steam is best for creases; if ironing, use the wool setting with a thin cloth in between. For seasonal storage, use a breathable fabric cover, a cool dry place and cedar or lavender sachets instead of mothballs.

Yes. Tailoring faults or mismatches with the approved design and measurements are corrected free of charge within 14 days of delivery. Later alterations, for example after a change in figure, are charged. For either, use "Ask for a fix or a remake" on your order page.